Guest Experience Administrator

Merlin; Warwick; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25% shop and restaurant discount

Merlin Magic Pass

Employee cinema ticket pricing

Job summary

Merlin is looking for a Guest Experience Administrator to join our team at Warwick Castle, the UK's most exciting castle. You'll be the first face our guests encounter, managing daily reception operations and ensuring an exceptional guest experience.

This seasonal role offers a minimum of 7.5 hours per week, starting as soon as possible until January 3, 2027, with possible extensions. Benefits include discounts at our shops and restaurants, free attraction tickets, and employee pricing for

Qualifications

• Experience in a guest service, reception or administrative role is desirable.
• Highly organized with strong attention to detail and ability to prioritize.
• Experience working in a fast paced, customer facing environment.

Responsibilities

• Lead operations at the business reception.
• Handle guest queries across multiple platforms.
• Guide the team and ensure smooth daily operations.

Skills

Guest service experience

Confident communicator

Organizational skills

Problem-solving

Microsoft Office

Team player

Job description

What you'll bring to the team

He have new opening for a welcoming, customer focused, Guest Experience Administrator to take on a fulfilling requirement with us a Warwick Castle the UK's most exciting Castle!

We're in need of a confident and organised individual to take the lead at our business reception. As a Guest Experience Administrator, you’ll be the first face and voice our guests, visitors, contractors and teams encounter, setting the tone as the welcoming and professional face of the castle.

In this role, you'll be more than just an administrator, you’ll be the heartbeat of guest experience operations. You’ll keep everything running smoothly behind the scenes while delivering exceptional service front of house. From handling guest queries across multiple platforms to managing daily reception operations, no two days will ever look the same.

You’ll take ownership of the day to day running of business reception, guiding the team, keeping communication sharp and ensuring every interaction reflects the energy and prestige of the castle. Whether it’s supporting incident management, coordinating contractors, managing digital screens or driving service recovery, you’ll play a key role in bringing the experience to life.

This is a fast moving, guest focused environment where attention to detail matters. This is a seasonal role offering a minimum of 7.5 hours per week, ideally looking to start asap and go on until 3rd January 2027, with possible extensions there after.

Qualifications & Experience

• Experience in a guest service, reception or administrative role (desirable)
• Confident communicator across email, phone, social and face to face
• Highly organised with strong attention to detail and the ability to prioritise
• Experience working in a fast paced, customer facing environment
• Proactive mindset with strong problem-solving skills
• Comfortable using systems, reporting tools and Microsoft Office
• A natural team player who brings energy, professionalism and a sense of fun

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online

• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range

GBP £12.81/Hr.