Retail Sales & Guest Experience Associate - Vibe & Training

Urban Outfitters Europe; Cheltenham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee Discounts

Private Medical Insurance

Season ticket loan

Cycle to work scheme

Job summary

Urban Outfitters Europe in Cheltenham is seeking a retail associate to assist the store management in fostering a creative, customer-focused store environment aligned with the VIBE philosophy. You will engage customers, uphold standards and contribute to a positive team culture.

The role emphasizes teamwork, peer training, merchandising, and active participation in meetings, with emphasis on brand knowledge and excellent communication to drive sales and guest satisfaction.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers during prime time selling hours.
• Provide a store experience that reflects the company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Skills

Strong communication skills

Job description

Urban Outfitters Europe in Cheltenham is seeking a retail associate to assist the store management in fostering a creative, customer-focused store environment aligned with the VIBE philosophy. You will engage customers, uphold standards and contribute to a positive team culture.

The role emphasizes teamwork, peer training, merchandising, and active participation in meetings, with emphasis on brand knowledge and excellent communication to drive sales and guest satisfaction.