Retail Sales & Peer Training Associate

Urban Outfitters; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance

Gym discount

Private Medical Insurance

Employee discount

Season ticket loan

Cycle to work

Professional development

Job summary

Urban Outfitters in London seeks a store associate to support the management team and uphold the VIBE philosophy, delivering a friendly, engaging customer experience and reflecting the URBN brand at all times. You will assist with merchandising, stock replenishment, fitting-room guidelines, and daily tasks, train peers, participate in team meetings, and help ensure loss-prevention measures are followed.

This role requires strong communication, a positive attitude, and a willingness to learn; it

Qualifications

• Previous retail experience valued but not required.
• Awareness of Urban Outfitters brand and appeal to local market.
• Strong communication skills and customer-focused approach.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
• Provide a store experience that reflects the company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Skills

Customer service

Communication skills

Teamwork

Tools

Till operations

Job description

Urban Outfitters in London seeks a store associate to support the management team and uphold the VIBE philosophy, delivering a friendly, engaging customer experience and reflecting the URBN brand at all times. You will assist with merchandising, stock replenishment, fitting-room guidelines, and daily tasks, train peers, participate in team meetings, and help ensure loss-prevention measures are followed.

This role requires strong communication, a positive attitude, and a willingness to learn; it