Retail Relationship Manager

Paypoint; Southampton; On-site; GBP 29,000 - 40,000; Full time

Job summary

Join a dynamic team as a Retail Relationship Manager, where you'll engage with retailers in Portsmouth and Southampton. This exciting role involves providing exceptional installation and training support, proactively selling innovative products, and ensuring high standards of service. You'll have the opportunity to develop strong relationships, enhance retailer business, and contribute to the growth of a leading service provider in the industry. With a focus on flexibility and strong interpersonal skills, you'll thrive in a fast-paced environment that values self-motivation and customer satisfaction. If you're ready to make an impact, this role is for you!

Qualifications

• Strong planning and organisational skills are essential for success.
• Ability to analyse data and maintain customer focus.

Responsibilities

• Provide installation and training support to new retailers.
• Sell PayPoint products and maintain high standards of work.
• Plan and prepare for calls with SMART objectives.

Skills

Flexibility to travel

Planning and organisational skills

Interpersonal skills

Data analysis

Customer focus

Multitasking

IT literacy

Self-motivation

Tools

CRM software

Job description

Job Details: Retail Relationship Manager

This field sales role covers Portsmouth and Southampton.

Vacancy Name: Retail Relationship Manager

Vacancy No: VN422

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location: Southampton

Working Hours: Monday - Friday 9am - 5.30pm

Salary: £29,750 base plus £4,000 car allowance and commission OTE £40k

Key Responsibilities

• To provide installation, training and excellent early life support to all new retailers.
• To correctly and proactively sell PayPoint products into existing businesses within defined territory.
• To journey plan effectively using CRM, prioritising calls by “opportunity” and/or as directed by your line manager.
• To comprehensively plan and prepare for each call, ensuring SMART objectives are set for each outlet with a view of continually developing retailer business and PayPoint penetration.
• To visit all leads and opportunities within agreed lead generation SLAs.
• To attend, participate in and present at team/accompaniment days.
• To maintain in-depth knowledge of PayPoint products, including EPOS.
• Ensure standard of work, completion of PayPoint contracts and capturing of ID is of the highest standard and in line with PayPoint policies and procedures.
• High personal conduct, appearance & role modelling values to reflect the professionalism of PayPoint Retail Services Field Team.
• To obtain Trust Pilot reviews from retailers when you have exceeded retailer expectations.

To Succeed in This Role:

• Flexibility to travel/cover where directed at short notice.
• Strong planning and organisational skills.
• Strong interpersonal skills.
• Ability to analyse data.
• Target and customer focused.
• Ability to multitask.
• IT literate.
• Self-motivated.