Customer Relationship Manager - South of England

NHS; Fareham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Customer Relationship Manager to enhance the reputation of care homes. In this role, you'll support teams across the South Division to grow occupancy, focusing on private residents. Your responsibilities include improving enquiry management, developing marketing strategies, and conducting customer satisfaction research. This position offers the chance to make a meaningful impact in the lives of residents while enjoying a supportive work environment with opportunities for professional growth. If you possess strong communication skills and a passion for quality care, this is the perfect opportunity for you.

Benefits

Mobile Phone

Laptop

Free Training and Development

Qualifications

• Impressive track record in sales and marketing.
• Experience in managing enquiries and networking.

Responsibilities

• Support teams to grow occupancy with a focus on private residents.
• Strengthen web presence and improve enquiry management processes.

Skills

Sales Management

Marketing Strategies

Customer Relationship Management

Networking

Communication Skills

Empathy

Job description

Job summary

As a Customer Relationship Manager at Barchester, you'll help build the reputation of their care homes to ensure they're a success. You'll support teams across the South Division to grow their occupancy with a focus on private occupancy. You'll boost the homes' reputations for quality care within local communities and showcase their best qualities to prospective residents and their families.

Main duties of the job

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers to ensure a rapid response to pre-admission assessments. You'll develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and oversee these homes in putting together a programme of events and activities targeted at these groups. You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to the wider leadership team, as well as weekly updates on live enquires and community engagement.

About us

Barchester Healthcare is a leading provider of care homes in the UK, offering high-quality residential, nursing and dementia care to thousands of people. They are committed to delivering excellent care and support to their residents, and to being an employer of choice in the care sector.

Details Date posted

09 May 2025

Pay scheme

Other

Salary

Depending on experience Salary expectations will be discussed at interview stage.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

1299213993

Job locations

Barchester Healthcare

Fareham

PO15 5NT

Job description Job responsibilities

ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.

ABOUT YOU You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.

REWARDS PACAKGE As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

The closing date for this role will be 11/05

Job description Job responsibilities

ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.

ABOUT YOU You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.

REWARDS PACAKGE As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

The closing date for this role will be 11/05

Person Specification Qualifications Essential

• You'll have an impressive track record in sales and marketing, managing enquiries and general networking. Experience in the delivery of multi-site marketing activities, as well as delivering against targets, is also important. Ideally, but not essentially, you'll have experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

Person Specification Qualifications Essential

• You'll have an impressive track record in sales and marketing, managing enquiries and general networking. Experience in the delivery of multi-site marketing activities, as well as delivering against targets, is also important. Ideally, but not essentially, you'll have experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Fareham

PO15 5NT

Employer's website

https://www.barchester.com/ (Opens in a new tab)

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Fareham

PO15 5NT

Employer's website

https://www.barchester.com/ (Opens in a new tab)