Client Relationship Manager

JR United Kingdom; Poole; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking global solutions provider as a Client Relationship Manager. In this dynamic role, you will leverage your expertise in the Cruise industry to foster strong relationships with clients and suppliers, driving both revenue and profitability. Your strategic insights will guide clients in their planning and growth, while your proactive approach will ensure accounts reach their full potential. Enjoy a modern open-plan office environment that values teamwork and inclusivity, along with a range of perks including a monthly profit share bonus, free lunches, and opportunities for professional development. This is your chance to make a significant impact in a fast-paced industry!

Benefits

Monthly profit share bonus scheme

Company sick pay

Free onsite parking (including e-charger)

Free lunch every Friday

Charity dress-down day every Friday

Cycle to Work scheme

Subsidized workplace massage

Management team 'Giveback Days’

Employee Assistance Programme (EAP)

Company social and corporate events

Qualifications

• Extensive experience in B2B and B2C sales and customer management.
• Proven ability to build profitable, long-term relationships.

Responsibilities

• Building and managing relationships with internal and external customers.
• Researching industry trends to provide relevant product consultation.
• Collaborating with account support teams to meet customer expectations.

Skills

B2B Sales

Customer Management

Negotiation Skills

Commercial Acumen

Relationship Building

Education

Degree in Business or related field

Job description

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We’re looking for an experienced Client Relationship Manager (Subject Matter Expert) to join our office-based Cruise team to grow accounts in both revenue and profitability. You will develop relationships with both customers and suppliers, acting as an industry expert within various product ranges; offering consultancy and expertise as a way of adding value to the client’s experience.

What you will be doing

• Building and managing relationships with internal and external customers within the Cruise industry.
• Influencing the direction of accounts you look after and proactively engaging with clients to determine the appropriate range of products required.
• Working closely with clients to support their strategic planning, growth, and development.
• Nurturing each account to ensure it reaches its full potential.
• Researching industry trends to act as an expert, providing clients with relevant product and process consultation.
• Maintaining excellent knowledge of product range, creation, delivery, change control, and change management processes.
• Collaborating with the internal account support team to meet customer expectations and ensure timely product delivery.
• Reviewing client accounts regularly, analyzing pricing and opportunities for margin growth.
• Assisting in annual budget setting and establishing growth targets with the Divisional Managing Director.
• Sourcing products based on client requests and anticipating future needs.
• Working proactively internally and with clients to improve account profitability.
• Handling client queries professionally and creatively, providing effective solutions.

What’s in it for you

• Modern open-plan office
• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking (including e-charger)
• Free lunch every Friday
• Charity dress-down day every Friday
• Cycle to Work scheme
• Subsidized workplace massage
• Management team 'Giveback Days’
• Employee Assistance Programme (EAP)
• Company social and corporate events

Who we are

We’re a fast-paced, forward-thinking global solutions provider redefining operational excellence. Known for exceptional customer service and comprehensive solutions, we help our customers stay ahead in an ever-changing world.

Where you work

Our open-plan office fosters teamwork and communication. You will work in a respectful environment where your voice matters, and you will have opportunities to make a significant impact. We value diversity and inclusivity, ensuring everyone feels heard and respected.

Who you are

You have extensive experience in B2B and B2C sales and customer management, with a proven ability to build profitable, long-term relationships in leisure, retail, and hospitality sectors. Your strong commercial acumen helps you analyze data and identify new business opportunities.

You are customer-focused, highly organized, and a skilled negotiator who consistently achieves win/win outcomes. Your ability to multitask, manage time effectively, and maintain a positive attitude allows you to thrive under pressure and meet customer expectations.