Retail & Pharmacy Assistant Manager: Lead, Grow & Care

Boots Opticians; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optician chain in Carlisle is seeking an Assistant Manager to support operational excellence and customer care. The ideal candidate will lead a team, ensure business growth, and enhance customer experiences. Responsibilities include coaching staff, conducting audits, and interpreting performance data. A collaborative approach and customer-centric mindset are essential. Competitive benefits include retirement savings and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free counselling and support

Qualifications

• Experience leading a team within a customer-facing setting.
• An understanding of achieving performance goals through inspiring a team.
• Confidence in navigating new technology.

Responsibilities

• Lead the team to deliver business growth through customer care.
• Responsible for performance and development of the team.
• Conduct regular reviews and audits to protect patient safety.
• Interpret data to respond to changing customer needs.

Skills

Team leadership

Customer care

Coaching

Collaboration

Job description

A leading optician chain in Carlisle is seeking an Assistant Manager to support operational excellence and customer care. The ideal candidate will lead a team, ensure business growth, and enhance customer experiences. Responsibilities include coaching staff, conducting audits, and interpreting performance data. A collaborative approach and customer-centric mindset are essential. Competitive benefits include retirement savings and employee discounts.