Retail Optics Assistant — Eye Care & Customer Care

Boots Group; Hanley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians in the UK is looking for a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor. You will listen to needs and guide customers to the right eyewear solutions, supporting throughout the journey from greeting to aftercare.

You will develop your knowledge through our Step Into Optics training, gain hands-on experience, and help with dispensing glasses and contact lenses, eye-screening prep, and keeping the store standards high.

Qualifications

• Passion for customer care.
• Desire to learn.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Retail experience

Job description

Boots Opticians in the UK is looking for a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor. You will listen to needs and guide customers to the right eyewear solutions, supporting throughout the journey from greeting to aftercare.

You will develop your knowledge through our Step Into Optics training, gain hands-on experience, and help with dispensing glasses and contact lenses, eye-screening prep, and keeping the store standards high.