Retail Ops Optimisation & Change Leader

Pets at Home; England; On-site; GBP 70,000 - 100,000; Full time

Job summary

Pets at Home seeks a Retail Optimisation & Change Manager to lead operational excellence across our retail estate, driving productivity and embedding meaningful change in stores and centres.

You will partner with Retail, Commercial, Supply Chain, Finance, People, Digital and IT to identify opportunities, simplify processes and deliver tangible improvements in customer and colleague experiences.

Qualifications

• Significant experience in Operational Excellence, Continuous Improvement, Retail Operations, Workforce Management, Change or Digital Operations.
• Proven track record delivering productivity, efficiency and business improvements.
• Strong working knowledge of Lean methodologies, process improvement and change management.
• Experience leading teams and influencing senior stakeholders.
• Commercial awareness and confidence using data to support decision-making.
• Ability to balance strategic thinking with hands-on delivery.

Responsibilities

• Lead and develop a team of Operational Excellence, Digital Operations and Workforce Management specialists.
• Drive continuous improvement initiatives delivering measurable productivity and efficiency benefits.
• Simplify colleague and customer processes to remove complexity and improve execution.
• Lead workforce planning strategies aligning labour investment with demand and priorities.
• Collaborate with cross-functional teams to deliver and embed operational change.
• Use data, insight and frontline feedback to prioritise opportunities and guide decisions.
• Provide governance, reporting and stakeholder leadership to ensure delivery of initiatives.

Skills

Operational Excellence

Continuous Improvement

Retail Operations

Workforce Management

Change Management

Digital Operations

Job description

Pets at Home seeks a Retail Optimisation & Change Manager to lead operational excellence across our retail estate, driving productivity and embedding meaningful change in stores and centres.

You will partner with Retail, Commercial, Supply Chain, Finance, People, Digital and IT to identify opportunities, simplify processes and deliver tangible improvements in customer and colleague experiences.