Store Operations Leader: Drive Profit & Performance

SELFRIDGES; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Selfridges is seeking an experienced Store Operations Manager to optimise front and back of house processes, ensuring compliance with Selfridges standards and driving profit through efficient store operations.

You will partner with the Head of Retail to build and shape the store-level operations roadmap, focusing on productivity, payroll control, and cost management while delivering exceptional customer experiences.

Qualifications

• Background in retail leadership and retail operations.
• Experience managing payroll budgets and reporting.
• Analytical and numerate with ability to use data to improve accuracy and performance.

Responsibilities

• Support Head of Retail to deliver payroll budgets and reports.
• Work with WFM to optimise payroll hours and recruitment.
• Measure KPI metrics across team and payroll productivity and report findings.

Skills

Leadership

Retail Operations

Payroll management

Data analytics

Excel

PowerPoint

WFM

Budgeting

Tools

Excel

PowerPoint

WFM

Job description

Selfridges is seeking an experienced Store Operations Manager to optimise front and back of house processes, ensuring compliance with Selfridges standards and driving profit through efficient store operations.

You will partner with the Head of Retail to build and shape the store-level operations roadmap, focusing on productivity, payroll control, and cost management while delivering exceptional customer experiences.