Data-Driven Workforce Planning Lead

Home Limited; Cheadle; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Pets at Home is seeking a Workforce Management Lead to shape planning, deployment and optimisation of our retail workforce across the UK. This hybrid role sits between Support Office and Pet Care Centres, focusing on forecasting, productivity and data-driven decision making to improve colleague experience and store performance.

You’ll collaborate with Retail Operations, Finance, People and Digital teams, using Rotageek, Excel and Power BI to deliver insights, dashboards and sustainable labour

Qualifications

• Experience in Workforce Management, Resource Planning or Operational Excellence.
• Strong forecasting, scheduling or resource planning in a fast-paced environment.
• Advanced analytical skills with Excel/Power BI or equivalent tools.
• Proven ability to deliver productivity improvements and influence teams.

Responsibilities

• Develop workforce planning and forecasting models aligned with customer demand and trading patterns.
• Identify opportunities to improve productivity and labour efficiency through data-led insights.
• Establish scheduling principles balancing customer needs and colleague experience.
• Lead optimisation of workforce management technology (e.g., Rotageek).
• Support business cases and change initiatives with workforce planning expertise.
• Create dashboards and reports in Excel/Power BI translating data into actionable recommendations.

Skills

Workforce forecasting

Labour productivity

Analytical skills

Stakeholder management

Excel

Power BI

Rotageek

Tools

Rotageek

Excel

Power BI

Job description

Pets at Home is seeking a Workforce Management Lead to shape planning, deployment and optimisation of our retail workforce across the UK. This hybrid role sits between Support Office and Pet Care Centres, focusing on forecasting, productivity and data-driven decision making to improve colleague experience and store performance.

You’ll collaborate with Retail Operations, Finance, People and Digital teams, using Rotageek, Excel and Power BI to deliver insights, dashboards and sustainable labour