Retail Manager

Chiltern Recruitment Ltd; Beaconsfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious golf club near Beaconsfield is seeking an experienced Retail Manager to oversee operations in their pro shop. The role includes managing merchandising, inventory, and providing exceptional customer service to members and guests. Candidates must have prior retail management experience, preferably in a golf or luxury environment. Strong leadership skills and proficiency with POS systems are essential. This full-time position requires working 40 hours a week with flexible hours.

Qualifications

• Prior retail management experience required, preferably in golf or luxury retail.
• Experience in a golf club or golf shop environment is a plus.
• Strong merchandising and customer service skills.

Responsibilities

• Oversee daily operations of the golf shop.
• Manage inventory levels through forecasting and ordering.
• Deliver exceptional service to club members and guests.

Skills

Retail management experience

Strong merchandising skills

Excellent customer service

Leadership skills

Tools

POS systems

Retail inventory software

Job description

Our client, a prestigious golf club based near Beaconsfield, is looking for an experienced Retail Manager to work in their pro shop.

The Retail Manager will oversee all aspects of the golf shop’s daily operations, including merchandising, sales performance, inventory management, member services, and staffing giving customers a premium retail experience that reflects the club’s standards.

Prior experience in retail management is essential. A keen interest in golf would be desirable.

This is a 40 hour a week role working between the hours of 8am and 6pm Monday – Sunday.

Duties include

Merchandising & Sales

• Develop and execute seasonal merchandising plans tailored to the club’s membership and brand.
• Select and manage vendor relationships for apparel, equipment, and accessories.
• Set pricing strategies and promotions to optimize sales and margins.
• Monitor sales performance and adjust product mix and displays accordingly.

Inventory Management

• Maintain accurate inventory levels through forecasting, ordering, and regular stock counts.
• Manage receiving, tagging, and display processes.
• Minimize shrinkage through effective controls and tracking systems.

Customer & Member Experience

• Deliver exceptional service to club members, guests, and tournament participants.
• Resolve customer issues quickly and professionally.
• Maintain high shop standards for appearance, cleanliness, and presentation.
• Coordinate with the golf operations team to support events, competitions and tournaments.

Financial & Administrative

• Prepare and manage annual retail budgets and sales forecasts.
• Track and report key performance indicators, including sales, margins, and inventory turns.
• Process invoices and ensure accurate POS and accounting practices.
• Maintain compliance with club policies and industry standards.

Skills and Experience

• Prior retail management experience required (golf, resort, hospitality, or luxury retail preferred).
• Experience in a golf club or golf shop environment is highly advantageous.
• Strong merchandising and visual display abilities.
• Excellent communication, customer service, and sales skills.
• Proficiency with POS systems, retail inventory software, and basic financial reporting.
• Leadership and team management capabilities.
• Understanding of golf products, brands, and trends is preferred.
• Professional appearance and demeanor.
• Detail-oriented with strong organisational habits.
• Able to work peak season hours, weekends, and holidays as needed.
• Service-driven mindset with a passion for member satisfaction.