Retail Lead - Elevate Customer Experience & Team Performance

Frasers Group; Swindon; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly performance-based bonus

Employee discounts

Nike outfit provided

Job summary

Nike Swindon is seeking a Retail Lead (40 hrs FULL TIME) to deliver world-class service and a premium brand experience. You will coordinate and motivate the team, support daily operations to hit sales targets, and ensure merchandising and campaigns run smoothly across the store.

You will lead by example, coach colleagues, and uphold NIKE standards while acting as a brand ambassador for NIKE initiatives. This role requires flexibility to work retail hours and contribute to a dynamic, inclusive

Qualifications

• Customer service or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hr FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
• Please note that relocation support is not provided for this role.

Responsibilities

• Deliver world-class service and premium brand experience to consumers.
• Coordinate, coach and motivate the team in your area.
• Support daily business to achieve sales targets, including digital services and promotions.
• Manage visual merchandising and store campaigns.
• Identify and solve problems in partnership with store leadership.
• Be a brand ambassador for NIKE’s initiatives and standards.

Skills

Customer service

Retail experience

Team leadership

Communication

Brand ambassador

Sales techniques

Scheduling flexibility

Flexibility to work retail hours

Job description

Nike Swindon is seeking a Retail Lead (40 hrs FULL TIME) to deliver world-class service and a premium brand experience. You will coordinate and motivate the team, support daily operations to hit sales targets, and ensure merchandising and campaigns run smoothly across the store.

You will lead by example, coach colleagues, and uphold NIKE standards while acting as a brand ambassador for NIKE initiatives. This role requires flexibility to work retail hours and contribute to a dynamic, inclusive