Retail Team Lead: Premium Service & Growth

Nike Inc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly performance-based bonus

Employee discounts

Nike outfit for team

Job summary

Nike West London is seeking a Team Lead to provide world-class service and a premium brand experience for our consumers. You will coach and motivate staff, support daily business and promotions, and ensure Nike standards are met across the sales floor and in-store activities.

You will work to achieve sales targets, including digital services and visual merchandising, while partnering with store leadership to resolve issues and deliver exceptional customer journeys.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling including early mornings, evenings, weekends and holidays.

Responsibilities

• Lead and coach a small team to deliver world-class service.
• Ensure premium brand experience and visual standards on the sales floor.
• Support daily store operations and promotional campaigns.
• Coordinate with leadership to meet sales targets and initiatives.

Skills

Retail experience

Team leadership

Communication

Brand ambassador

Sales techniques

Flexible scheduling

Job description

Nike West London is seeking a Team Lead to provide world-class service and a premium brand experience for our consumers. You will coach and motivate staff, support daily business and promotions, and ensure Nike standards are met across the sales floor and in-store activities.

You will work to achieve sales targets, including digital services and visual merchandising, while partnering with store leadership to resolve issues and deliver exceptional customer journeys.