Retail Lead: Elevate Customer Experience & Sales

Nike Inc; Brierley Hill; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation package

Monthly performance-based bonus

Diversity, Equity & Inclusion culture

Career development in leading sports/f

Job summary

NIKE, Inc. is seeking a Retail Lead to deliver world-class service and a premium brand experience in our Nike Ashford store. You will coordinate, coach, and motivate the team to achieve sales targets while upholding Nike standards and guidelines.

The role requires leadership across Commercial, Athlete Experience, and Consumer Experience areas, with a focus on customer service, inventory accuracy, and promotional campaigns. A 40-hour full-time schedule is typical.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience to Nike’s consumers.
• Coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
• Support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
• Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike’s initiatives.
• Ensure the store complies with all Nike standards and guidelines.

Job description

NIKE, Inc. is seeking a Retail Lead to deliver world-class service and a premium brand experience in our Nike Ashford store. You will coordinate, coach, and motivate the team to achieve sales targets while upholding Nike standards and guidelines.

The role requires leadership across Commercial, Athlete Experience, and Consumer Experience areas, with a focus on customer service, inventory accuracy, and promotional campaigns. A 40-hour full-time schedule is typical.