Retail Lead: Elevate Customer Experience & Sales

London Designer Outlet; Wembley; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Monthly bonus potential

Diversity, Equity & Inclusion culture

Industry-leading rewards

Employee discounts

Job summary

NIKE, Inc. Wembley is seeking a Retail Lead to deliver world-class consumer service and a premium brand experience. You will coordinate and mentor the team, support daily operations, and help drive sales targets across on-floor and digital initiatives.

You will lead by example, ensuring NIKE standards, and act as a brand ambassador for Nike initiatives while promoting an inclusive, high-energy store culture in Wembley.

Qualifications

• Customer service or retail experience is a plus.
• Able to lead a small team of peers.
• Effective communicator and brand ambassador.
• Demonstrated ability to apply product sales techniques.
• Flexible with retail hours including days, evenings, weekends and holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experience.
• Coordinate, coach and motivate the store team to drive performance.
• Support daily business to achieve sales targets and campaigns (in-store and digital).
• Act as a Nike brand ambassador and uphold NIKE standards.

Skills

Customer service/retail experience

Team leadership

Communication

Sales techniques

Flexible scheduling

Job description

NIKE, Inc. Wembley is seeking a Retail Lead to deliver world-class consumer service and a premium brand experience. You will coordinate and mentor the team, support daily operations, and help drive sales targets across on-floor and digital initiatives.

You will lead by example, ensuring NIKE standards, and act as a brand ambassador for Nike initiatives while promoting an inclusive, high-energy store culture in Wembley.