Retail Lead: Elevate Customer Experience & Team Growth

Nike; Wynyard; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports brand is seeking a Retail Lead in Wynyard, United Kingdom. In this role, you will deliver exceptional consumer service, manage a small team, and ensure a premium brand experience. You will be responsible for achieving sales targets and maintaining compliance with company standards. Ideal candidates should have customer service and retail experience, strong communication skills, and flexibility with scheduling. This position offers competitive compensation, performance-based bonuses, and a diverse work environment.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Employee discounts

Supportive team environment

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees.
• Support management of daily business to achieve sales targets.
• Ensure store compliance with NIKE standards.

Skills

Customer service

Team management

Effective communication

Collaboration

Job description

A leading sports brand is seeking a Retail Lead in Wynyard, United Kingdom. In this role, you will deliver exceptional consumer service, manage a small team, and ensure a premium brand experience. You will be responsible for achieving sales targets and maintaining compliance with company standards. Ideal candidates should have customer service and retail experience, strong communication skills, and flexibility with scheduling. This position offers competitive compensation, performance-based bonuses, and a diverse work environment.