Retail Lead

NIKE, Inc.; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Best compensation package

Bonus potential (monthly)

Diversity, Equity & Inclusion

Career at Nike

Discounts + NIKE outfit

Job summary

NIKE, Inc. is seeking a Retail Lead - Consumer Experience in Croydon to deliver world-class service and maintain a premium brand experience. You will coach a small team, drive sales targets, and ensure NIKE standards across the store while supporting cross-functional initiatives.

The role requires flexibility to work 7am–10pm on a rotating roster, including weekends and evenings. As a lead, you will coordinate store operations, mentor peers, and help execute promotional campaigns, digital

Qualifications

• Demonstrable customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am-10pm), weekends and evenings.

Responsibilities

• Deliver world-class service on the sales floor and bring the consumer journey to life.
• Coordinate, coach, and motivate employees in your area.
• Support daily business management to achieve sales targets, including promotions.
• Ensure NIKE standards and guidelines are maintained across operations.
• Act as a brand ambassador and support cross-functional initiatives.

Skills

Customer service

Team leadership

Effective communication

Sales techniques

Flexible scheduling

Job description

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our leads specialize in one business area but will support cross-functionally.

• Demonstrable customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am-10pm), working on a rotating roster and must be available to work weekends, evenings across 7 fully flexible days.

Nike Croydon is looking for a Retail Lead - Consumer Experience to provide world-class service to the consumer., NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

COMMERCIAL

You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches

ATHLETE EXPERIENCE

You will ensure the team is equipped to deliver the highest quality athlete experience.

CONSUMER EXPERIENCE

You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.