Retail Guest Experience Team Member

Oliver Bonas Limited; Greater London; Hybrid; GBP 10,000 - 13,000; Part time

Benefits offered by this job

Employee discount (up to 60%)

Employee assistance program

Holiday allowance 30–35 days

Profit-related bonus scheme

Pension enrolment

Refer a Friend

Enhanced parental leave

EDI network

Mental health support

eLearning platform access

In-store refreshments

Job summary

Oliver Bonas Limited is seeking a Team Member for 22 hours per week in our Greater London stores. You will provide outstanding customer service, maintain product knowledge, and work closely with the team to ensure smooth store operations.

Daily tasks include stock handling, store cleanliness, and helping achieve sales targets. The role offers an employee discount, holiday benefits, and training opportunities within a collaborative environment.

Qualifications

• Great people skills and customer-focused approach.
• Excellent customer service and problem-solving abilities.
• Calm, solutions-focused with strong listening skills.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute to team sessions.
• Embrace ownership of tasks and set a good example for the team.
• Adhere to operational practices and procedures including stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain housekeeping standards in-store and in back of house areas.
• Support other stores where needed.
• Be aware of sales targets and current performance vs targets.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Communication

Organisation

Multi-tasking

Positive attitude

Learning mindset

Job description

Oliver Bonas Limited is seeking a Team Member for 22 hours per week in our Greater London stores. You will provide outstanding customer service, maintain product knowledge, and work closely with the team to ensure smooth store operations.

Daily tasks include stock handling, store cleanliness, and helping achieve sales targets. The role offers an employee discount, holiday benefits, and training opportunities within a collaborative environment.