Customer Experience Team Member

Oliver Bonas; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

Employee assistance programme

Flexible holiday 30–35 days

Discretionary bonus scheme

Auto-enrolment pension

Refer a Friend incentive

EDI and inclusion networks

Mental Health support

360L eLearning access

Free refreshments in store

Job summary

Oliver Bonas in London is hiring a Team Member to join our OB team on an 18-hour pattern. You will help customers, maintain product knowledge, and keep the store running smoothly.

The role requires friendly, proactive service, strong communication with colleagues, and willingness to learn. You will take on tasks, support stock and housekeeping, and contribute to meeting sales targets.

We offer generous staff benefits and a welcoming, inclusive environment at OB.

Qualifications

• Excellent customer service and people skills.
• Calm, solutions-focused with strong listening abilities.
• Clear, confident communication with customers and team.
• Willingness to learn and participate in training.

Responsibilities

• Provide a great customer experience and meet service expectations.
• Maintain excellent product knowledge.
• Communicate effectively with the team.
• Participate in training and contribute to team sessions.
• Own tasks and set a good example for others.
• Adhere to operational practices like stock deliveries, health and safety, and stock takes.
• Maintain store housekeeping and back of house areas.
• Support other stores when needed.
• Be aware of sales targets and store performance.
• Know store best-sellers to support sales growth.

Skills

People skills

Customer service

Active listening

Interpersonal communication

Communication style

Organisation

Multitasking

Positive attitude

Job description

Oliver Bonas in London is hiring a Team Member to join our OB team on an 18-hour pattern. You will help customers, maintain product knowledge, and keep the store running smoothly.

The role requires friendly, proactive service, strong communication with colleagues, and willingness to learn. You will take on tasks, support stock and housekeeping, and contribute to meeting sales targets.

We offer generous staff benefits and a welcoming, inclusive environment at OB.