Retail Floor Leader — Service & Visual Excellence

JD Group; York and North Yorkshire; On-site; GBP 21,000 - 29,000; Full time

Job summary

JD Group in York is looking for a capable Retail Supervisor to help ensure the shop floor runs smoothly and that high service standards are delivered to customers. You will actively support colleagues across each shift, maintaining presentation, store performance, and brand alignment.

Responsibilities include delivering exceptional customer service, monitoring service levels, assisting with product placement, maintaining visual standards, and handling daily operations such as opening/closing and

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organized, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Strong communication

Attention to detail

Team leadership

Customer service

Job description

JD Group in York is looking for a capable Retail Supervisor to help ensure the shop floor runs smoothly and that high service standards are delivered to customers. You will actively support colleagues across each shift, maintaining presentation, store performance, and brand alignment.

Responsibilities include delivering exceptional customer service, monitoring service levels, assisting with product placement, maintaining visual standards, and handling daily operations such as opening/closing and