Retail Floor Lead - Customer Experience & Ops

JD GROUP; Luton; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

JD GROUP is seeking a proactive Supervisor to support the shop floor, drive service standards and assist daily operations. You will help colleagues across shifts, uphold brand presentation and ensure smooth store performance.

The ideal candidate has supervisory experience in fast-paced retail, strong communication, and a keen eye for detail to maintain high standards in service, visuals, and operations.

Formación

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail with high standards in service and store operations.
• Interest in retail trends and ability to promote company values and behaviours.

Responsabilidades

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain shop floor standards: cleanliness, organisation, and alignment with brand/company expectations.
• Assist with daily operations including opening/closing procedures and till operations.

Conocimientos

Supervisory experience

Team leadership

Communication skills

Attention to detail

Retail knowledge

Descripción del empleo

JD GROUP is seeking a proactive Supervisor to support the shop floor, drive service standards and assist daily operations. You will help colleagues across shifts, uphold brand presentation and ensure smooth store performance.

The ideal candidate has supervisory experience in fast-paced retail, strong communication, and a keen eye for detail to maintain high standards in service, visuals, and operations.