Store Floor Experience Associate

JDSports; Rushden; On-site; GBP 19,000 - 23,000; Full time

Job summary

JD Sports in the United Kingdom is seeking a Store Colleague to welcome customers, answer questions, and keep displays looking sharp on the shop floor. You’ll greet shoppers with confidence, replenish stock, and help maintain high service standards throughout your shift.

You will process transactions, use in-store technology to support daily operations, and collaborate with colleagues to ensure the store runs smoothly while upholding brand standards and safety requirements.

Qualifications

• Experience in customer service or retail environment.
• Ability to adapt communication style to different customers.
• Willingness to learn company processes and procedures.
• Strong teamwork and positive attitude.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptable communication

Customer engagement

Organisational skills

Collaborative work

Willingness to learn and follow store

Job description

JD Sports in the United Kingdom is seeking a Store Colleague to welcome customers, answer questions, and keep displays looking sharp on the shop floor. You’ll greet shoppers with confidence, replenish stock, and help maintain high service standards throughout your shift.

You will process transactions, use in-store technology to support daily operations, and collaborate with colleagues to ensure the store runs smoothly while upholding brand standards and safety requirements.