Retail Floor Associate — Customer Experience & Sales

JD Sports Fashion PLC; Dartford; Remote; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC in Dartford is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, help them find products, and maintain clean displays while upholding our brand standards.

You will work as part of a cooperative team, handle stock replenishment, operate tills, and support daily store operations in line with company policies and health and safety guidelines.

Qualifications

• Experience delivering high levels of customer service.
• Ability to adapt communication style to different customers.
• Strong teamwork and collaboration skills.
• Good organisational skills and ability to manage tasks on the shop floor.
• Willingness to learn and follow store procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisation

Adaptability

Job description

JD Sports Fashion PLC in Dartford is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, help them find products, and maintain clean displays while upholding our brand standards.

You will work as part of a cooperative team, handle stock replenishment, operate tills, and support daily store operations in line with company policies and health and safety guidelines.