Retail Floor Coach: Elevate Customer Experience

FashionUnited Group; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Bonus potential

Nike apparel provided

Job summary

Nike Bicester is seeking a Floor Manager (Coach) to lead a team and deliver world‑class service, driving a premium brand experience and achieving sales targets across the store. The role covers the coordination of digital services, visual merchandising, and promotions to ensure a seamless customer journey.

As a Service Coach, you will oversee inventory accuracy, monthly initiatives, and the product journey in store while collaborating with senior leadership to optimize scheduling, onboarding and

Qualifications

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor.
• Experience influencing business results with budgeting, planning, customer service, sales and leadership.
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking progress.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.

Responsibilities

• Lead a team to deliver efficient receiving of product and inventory accuracy to visual standards.
• Ensure inventories are full, presentable and meet brand standards on the sales floor.
• Oversee overall product journey in store and coordinate monthly initiative launches.
• Use reporting tools to drive commercial decisions and improve inventory control.
• Deliver high quality athlete experience and participate in Nike Community Ambassador activities.
• Hire onboarding, scheduling and collaborate with leadership to maintain a positive Nike culture.

Skills

Retail management

People management

Customer service

Training & coaching

Job description

Nike Bicester is seeking a Floor Manager (Coach) to lead a team and deliver world‑class service, driving a premium brand experience and achieving sales targets across the store. The role covers the coordination of digital services, visual merchandising, and promotions to ensure a seamless customer journey.

As a Service Coach, you will oversee inventory accuracy, monthly initiatives, and the product journey in store while collaborating with senior leadership to optimize scheduling, onboarding and