Floor Manager (Coach) - Bicester

NIKE, Inc.; Bicester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Nike apparel

Diversity & Inclusion

Job summary

Nike Bicester is seeking a Floor Manager (Coach) to lead a dedicated team in delivering world-class service and a premium NIKE brand experience. You will coordinate and motivate staff, oversee daily store operations, and drive sales targets across commercial, digital, and merchandising initiatives.

As a Service Coach, you will collaborate with store leadership, manage onboarding, scheduling, and training, and use data to inform continuous improvement while upholding NIKE standards and culture on

Qualifications

• Coaches and motivates employees to deliver premium brand experience.
• Supports store leadership in daily business to hit sales targets.
• Cross-functional support across departments to ensure NIKE standards.

Responsibilities

• Lead a team to receive product and maintain inventory accuracy.
• Ensure inventory is full, presentable and meets brand standards.
• Oversee product journey, coordinating receiving and visual presentation.
• Manage monthly initiative launches.
• Use reporting tools to drive commercial decisions.
• Ensure inventory supports digital orders and athlete experience.
• Lead NIKE Community Ambassador activities.
• Oversee hiring, onboarding, and store scheduling.
• Collaborate to maintain NIKE culture and deliver service.
• Equip team with brand knowledge including digital service enablers.
• Complete training and share progress with athlete services.
• Use data/analytics to provide insights for continuous improvement.

Skills

Leadership

Coaching

Customer service

Team management

Hiring

Scheduling

Brand ambassador

Tools

Reporting tools

Job description

Nike Bicester is looking for a Floor Manager (Coach) FULL TIME 40 HRS to join our team and provide world-class service to the consumer: What you bring: Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Service Coach: COMMERCIAL

Responsibilities

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders, Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture, Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

Benefits

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion (https://about.nike.com/en/impact/focus-areas/diversity-equity-inclusion)
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs