Floor Manager (Coach) – Bicester

FashionUnited Group; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Bonus potential

Nike apparel provided

Job summary

Nike Bicester is seeking a Floor Manager (Coach) to lead a team and deliver world‑class service, driving a premium brand experience and achieving sales targets across the store. The role covers the coordination of digital services, visual merchandising, and promotions to ensure a seamless customer journey.

As a Service Coach, you will oversee inventory accuracy, monthly initiatives, and the product journey in store while collaborating with senior leadership to optimize scheduling, onboarding and

Qualifications

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor.
• Experience influencing business results with budgeting, planning, customer service, sales and leadership.
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking progress.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.

Responsibilities

• Lead a team to deliver efficient receiving of product and inventory accuracy to visual standards.
• Ensure inventories are full, presentable and meet brand standards on the sales floor.
• Oversee overall product journey in store and coordinate monthly initiative launches.
• Use reporting tools to drive commercial decisions and improve inventory control.
• Deliver high quality athlete experience and participate in Nike Community Ambassador activities.
• Hire onboarding, scheduling and collaborate with leadership to maintain a positive Nike culture.

Skills

Retail management

People management

Customer service

Training & coaching

Job description

Nike Bicester is looking for a Floor Manager (Coach) FULL TIME 40 HRS to join our team and provide world-classservice to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Service Coach:

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store

Being responsible for monthly initiative launches

Using our reporting tools to make the best commercial decisions

Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)

Leading team Engagement on NIKE Community Ambassador activities

Partnering with senior store leadership, you will oversee the hiring processes including onboarding

Being responsible for store scheduling

Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life

Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers

Completing specific training and share completion with athlete services

Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

One of the best compensation and benefits packages in the industry

Opportunity for quarterly performance-based bonus

A supportive team that values

A career at a company at the forefront of the sports and fashion industry

Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience

Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management

Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.

Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Availability

Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

We are waiting for you!

* Please note that international relocation support is not provided for this role

Want to know more about working at Nike Inc.?

England, United Kingdom of Great Britain and Northern Ireland