Commercial Floor Coach: Customer Experience Leader

NIKE, Inc.; Bicester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Nike apparel

Diversity & Inclusion

Job summary

Nike Bicester is seeking a Floor Manager (Coach) to lead a dedicated team in delivering world-class service and a premium NIKE brand experience. You will coordinate and motivate staff, oversee daily store operations, and drive sales targets across commercial, digital, and merchandising initiatives.

As a Service Coach, you will collaborate with store leadership, manage onboarding, scheduling, and training, and use data to inform continuous improvement while upholding NIKE standards and culture on

Qualifications

• Coaches and motivates employees to deliver premium brand experience.
• Supports store leadership in daily business to hit sales targets.
• Cross-functional support across departments to ensure NIKE standards.

Responsibilities

• Lead a team to receive product and maintain inventory accuracy.
• Ensure inventory is full, presentable and meets brand standards.
• Oversee product journey, coordinating receiving and visual presentation.
• Manage monthly initiative launches.
• Use reporting tools to drive commercial decisions.
• Ensure inventory supports digital orders and athlete experience.
• Lead NIKE Community Ambassador activities.
• Oversee hiring, onboarding, and store scheduling.
• Collaborate to maintain NIKE culture and deliver service.
• Equip team with brand knowledge including digital service enablers.
• Complete training and share progress with athlete services.
• Use data/analytics to provide insights for continuous improvement.

Skills

Leadership

Coaching

Customer service

Team management

Hiring

Scheduling

Brand ambassador

Tools

Reporting tools

Job description

Nike Bicester is seeking a Floor Manager (Coach) to lead a dedicated team in delivering world-class service and a premium NIKE brand experience. You will coordinate and motivate staff, oversee daily store operations, and drive sales targets across commercial, digital, and merchandising initiatives.

As a Service Coach, you will collaborate with store leadership, manage onboarding, scheduling, and training, and use data to inform continuous improvement while upholding NIKE standards and culture on