Retail Floor Associate: Customer Experience & Sales

Naylor's Equestrian Llp; Burnley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Naylor's Equestrian Llp in Burnley is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards.

Join a supportive team in a fast-paced retail environment where you can learn new skills, follow company procedures, and contribute to sales while ensuring the store remains welcoming and well-presented.

Responsibilities

• Deliver a positive and welcoming experience for customers and provide product information.
• Identify customer needs, promote suitable products, and suggest complementary items.
• Maintain high standards of customer service and presentation across the shop floor.
• Replenish stock and ensure products are correctly displayed.
• Process transactions, handle cash, and manage stock and deliveries.
• Use in-store technology to support inquiries and daily store operations.
• Follow company policies and health and safety requirements.
• Collaborate with colleagues to support daily store running.
• Assist with additional duties as required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

Naylor's Equestrian Llp in Burnley is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards.

Join a supportive team in a fast-paced retail environment where you can learn new skills, follow company procedures, and contribute to sales while ensuring the store remains welcoming and well-presented.