Retail Floor Associate: Delight Customers & Displays

JDSports; Royal Leamington Spa; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greeting customers and helping them find products. You’ll maintain displays, replenish stock, and process transactions to keep the store running smoothly.

You will work with colleagues to ensure high standards of service and presentation, adapting to customer needs in a fast-paced retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to adapt approach to different customers.
• Good organisational and teamwork abilities.
• Willingness to learn company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greeting customers and helping them find products. You’ll maintain displays, replenish stock, and process transactions to keep the store running smoothly.

You will work with colleagues to ensure high standards of service and presentation, adapting to customer needs in a fast-paced retail environment.