Retail Facilities Service Manager — Lead Multi-Site Delivery

CBRE Global Workplace Solutions (GWS); Taunton; On-site; GBP 52,000 - 76,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) seeks a Service Manager to lead hard and soft FM services across a dispersed UK retail portfolio, ensuring operational excellence and strong customer experiences.

You will manage multiple sites, build relationships with client stakeholders, and drive performance while leading high-performing engineering and operational teams.

Join CBRE to deliver outstanding service, compliance, and continuous improvement within a dynamic retail environment.

Qualifications

• Experience in facilities management, M&E or engineering environments.
• Experience managing multiple sites across a dispersed portfolio.
• Strong stakeholder management and customer relationships.
• Proven leadership experience with motivating and developing teams.

Responsibilities

• Lead delivery of facilities management services across the portfolio.
• Build and maintain client and stakeholder relationships.
• Drive operational, financial and commercial performance.
• Support business continuity and minimise operational disruption.
• Manage contract budgets and identify opportunities for growth and improvement.
• Lead, coach and develop operational teams.
• Ensure compliance with health and safety and statutory requirements.
• Work with supply partners to deliver outstanding service.
• Use performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

M&E

Engineering

Stakeholder management

Leadership

Communication

Commercial awareness

Job description

CBRE Global Workplace Solutions (GWS) seeks a Service Manager to lead hard and soft FM services across a dispersed UK retail portfolio, ensuring operational excellence and strong customer experiences.

You will manage multiple sites, build relationships with client stakeholders, and drive performance while leading high-performing engineering and operational teams.

Join CBRE to deliver outstanding service, compliance, and continuous improvement within a dynamic retail environment.