Multi-Site Retail FM Service Manager

CBRE Local UK; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Service Manager to lead hard and soft FM services across a diverse retail portfolio. You will own service delivery, build strong client relationships and drive performance.

The role requires strategic leadership of engineering and operations teams, budget responsibility, compliance with health and safety standards, and a proactive approach to continuous improvement in a fast-paced environment.

Qualifications

• Experience in Facilities Management, M&E, engineering or similar operational environments.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• Proactive, solutions-focused approach and commitment to service excellence.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio.
• Building and maintaining exceptional client and stakeholder relationships.
• Driving operational, financial and commercial performance.
• Supporting business continuity and minimising operational disruption.
• Managing contract budgets and identifying opportunities for growth and improvement.
• Leading, coaching and developing talented operational teams.
• Ensuring compliance with all health, safety and statutory requirements.
• Working collaboratively with supply partners to deliver outstanding service.
• Using performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

M&E

Engineering Experience

Budget Responsibility

Stakeholder Management

Leadership

Retail / Customer-Focused Environments

Job description

CBRE Global Workplace Solutions is seeking a Service Manager to lead hard and soft FM services across a diverse retail portfolio. You will own service delivery, build strong client relationships and drive performance.

The role requires strategic leadership of engineering and operations teams, budget responsibility, compliance with health and safety standards, and a proactive approach to continuous improvement in a fast-paced environment.