Retail FM Service Manager: Lead Ops & Client Relationships

CBRE, Inc.; Northam; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence and strong commercial performance.

The role involves owning service delivery across several locations, building robust client relationships, and driving performance, efficiency and continuous improvement within a fast-paced retail environment.

Qualifications

• Experience within Facilities Management, M&E, engineering or a similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• A proactive, solutions-focused approach and commitment to service excellence.
• The ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio
• Building and maintaining exceptional client and stakeholder relationships
• Driving operational, financial and commercial performance
• Supporting business continuity and minimising operational disruption
• Managing contract budgets and identifying opportunities for growth and improvement
• Leading, coaching and developing talented operational teams
• Ensuring compliance with all health, safety and statutory requirements
• Working collaboratively with supply partners to deliver outstanding service
• Using performance and asset data to drive efficiencies and continuous improvement

Skills

Facilities Management

M&E

Site management

Stakeholder management

Leadership

Budget management

Retail environment

Communication skills

Job description

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence and strong commercial performance.

The role involves owning service delivery across several locations, building robust client relationships, and driving performance, efficiency and continuous improvement within a fast-paced retail environment.