Retail Experience Specialist - Customer-Driven Team Player

JD; Bexleyheath; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to contribute to a welcoming, high-energy shopping environment. You will greet customers, keep displays sharp, replenish stock, and support daily store operations while upholding our brand standards.

You will work as part of a supportive team, learning new skills and following company processes to help customers feel valued and excited about our products. This role offers opportunities to develop in a fast-paced retail setting.

Qualifications

• Excellent customer service skills and a friendly, welcoming approach.
• Ability to adapt communication style to different customers and situations.
• Strong organisational skills with the ability to manage tasks effectively.
• Capable of working collaboratively with colleagues to achieve store goals.
• Willingness to learn company processes and follow procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to support sales.
• Maintain high standards of customer service and presentation across the shop floor.
• Replenish stock and ensure products are displayed correctly and in line with company standards.
• Process transactions, handle cash, and support stock processing and deliveries.
• Utilise in-store technology to assist customers and run daily store operations.
• Follow health and safety policies at all times and work with colleagues to run the store smoothly.

Skills

Customer service

Communication

Teamwork

Organisation

Adaptability

Job description

JD Sports Fashion PLC is seeking a Store Colleague to contribute to a welcoming, high-energy shopping environment. You will greet customers, keep displays sharp, replenish stock, and support daily store operations while upholding our brand standards.

You will work as part of a supportive team, learning new skills and following company processes to help customers feel valued and excited about our products. This role offers opportunities to develop in a fast-paced retail setting.