Customer-Driven Retail Associate

JD Sports Fashion PLC; Horley; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC is looking for a Store Colleague to deliver a welcoming customer experience and support daily store operations. You will greet customers, assist with product information, and help highlight complementary items to drive sales.

On the shop floor you’ll keep displays sharp, replenish stock, handle transactions, and work as part of a team to meet store objectives. A positive attitude and willingness to learn are essential in this fast-paced retail environment.

Qualifications

• Ability to adapt communication style to different customers and situations.
• Strong customer engagement and product recommendation.
• Good organisational skills and task management.
• Collaborative work ethic and willingness to learn company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Achieve team sales objectives by identifying customer needs and promoting suitable products.
• Maintain high standards of customer service.
• Keep the shop floor presentation sharp, clean, and well organised.
• Replenish stock and ensure products are available and properly displayed.

Skills

Customer service

Communication

Teamwork

Organisation

Adaptability

Job description

JD Sports Fashion PLC is looking for a Store Colleague to deliver a welcoming customer experience and support daily store operations. You will greet customers, assist with product information, and help highlight complementary items to drive sales.

On the shop floor you’ll keep displays sharp, replenish stock, handle transactions, and work as part of a team to meet store objectives. A positive attitude and willingness to learn are essential in this fast-paced retail environment.