Retail Experience Associate — Customer Focus & Teamwork

JDSPORTS; Crawley; On-site; GBP 12,000 - 18,000; Full time

Job summary

JD Sports is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, keep displays sharp, replenish stock, and support daily store operations with a positive, team-focused approach.

You will work in a fast-paced retail environment, learn new skills, and contribute to achieving sales targets while upholding the high standards JD Sports is known for.

Qualifications

• Ability to greet customers confidently and provide product information.
• Strong teamwork and collaboration on shop floor to meet sales goals.
• Excellent organisational skills and ability to manage tasks effectively.
• Willingness to learn new skills and follow store processes and procedures.

Responsibilities

• Deliver a positive, welcoming experience for customers and provide product information.
• Identify customer needs, suggest suitable products and promote complementary items.
• Maintain high standards of customer service and presentation across the shop floor.
• Ensure stock is replenished and displays are clean, organized and well maintained.
• Process transactions, handle cash, and support with deliveries and stock processing.
• Use in-store technology and systems to assist customers and daily operations.

Skills

Customer service

Teamwork

Communication

Organisational skills

Adaptability

Tools

POS system

Job description

JD Sports is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, keep displays sharp, replenish stock, and support daily store operations with a positive, team-focused approach.

You will work in a fast-paced retail environment, learn new skills, and contribute to achieving sales targets while upholding the high standards JD Sports is known for.