Retail Elite Security Officer: Visible Protection & Service

Mitie Group plc.; Dartford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer for the Total Security Management Team in the TN24 area. The role requires flexibility in shifts and locations, with a pay rate of £13.10 per hour and onsite parking available.

You will protect customers and colleagues while maintaining a visible security presence and delivering high levels of service. The ideal candidate has retail security experience, strong communication skills, and the ability to use ASCONE and SAFER protocols.

Qualifications

• Retail security experience in a customer-facing environment.
• Ability to implement conflict resolution and de-escalation techniques.
• Strong written and verbal communication skills.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Maintain a highly visible security presence while delivering excellent customer service.
• Deter theft and anti-social behaviour proactively and report incidents as required.
• Liaise with store management, Police and external agencies when needed.
• Apply conflict resolution to difficult situations in the workplace.
• Ensure health and safety of colleagues and customers in line with policy.

Skills

Retail security experience

Conflict resolution

Communication skills

ASCONE SAFER protocols

CCTV licence

Door supervision licence

Driving licence

Team player

Tech savvy

Job description

Mitie Group plc. is seeking a Retail Elite Security Officer for the Total Security Management Team in the TN24 area. The role requires flexibility in shifts and locations, with a pay rate of £13.10 per hour and onsite parking available.

You will protect customers and colleagues while maintaining a visible security presence and delivering high levels of service. The ideal candidate has retail security experience, strong communication skills, and the ability to use ASCONE and SAFER protocols.