Security Officer

Mitie Group plc.; Crawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Mitie is recruiting a Retail Elite Security Officer to join the Total Security Management Team in the RH10 area. The role requires flexibility in shifts and locations, with onsite parking available.

You will protect customers and colleagues, deter crime, and provide a reassuring security presence while delivering excellent customer service. The ideal candidate has retail security experience, a Door Supervision or Security Guarding Licence, and a willingness to work varied shifts.

Qualifications

• Retail security experience required.
• Frontline Door Supervision or Security Guarding Licence essential; CCTV Licence beneficial.
• Full UK driving licence would be advantageous.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Provide a highly visible security presence while delivering excellent customer service.
• Proactively deter theft and anti-social behaviour.
• Liaise with store management, Police and external agencies as required.
• Utilise conflict resolution to diffuse workplace situations.
• Ensure health and safety policies are followed at all times.

Skills

Team player

Initiative

Retail security experience

Communication skills

Conflict resolution

Technology aptitude

Flexibility

Reliability

Education

Door Supervision Licence

Security Guarding Licence

CCTV Licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Onsite parking available

Location RH10

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Flexible and Reliable
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.