Retail Elite Security Officer: Customer Safety & Conflict

Mitie; United Kingdom; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility for shift patterns and locations, with onsite parking in BN15.

You will deter theft, protect customers and colleagues, and maintain a strong security presence with excellent customer service. The ideal candidate will have frontline door supervision or security guarding licence, CCTV licence being a plus, and the ability to work with different teams while using conflict

Qualifications

• Retail security experience required.
• Able to follow ASCONE/SAFER processes.
• Flexible to cover varied shifts and locations.
• Excellent communication, written and verbal.
• Frontline Door Supervision or Security Guarding Licence essential, CCTV Licence beneficial.

Responsibilities

• Protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence identified by customers and colleagues, while delivering exceptional customer service.
• Deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse difficult workplace situations.
• Ensure health, safety and wellbeing of colleagues and customers per company policy.

Skills

Team player

Initiative

Retail security

Conflict resolution

Communication skills

Tech savvy

Ethical standards

Mediation skills

CCTV licence

Driving licence

Education

Frontline Door Supervision / Security Guarding Licence

CCTV Licence

Tools

CCTV systems

Job description

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility for shift patterns and locations, with onsite parking in BN15.

You will deter theft, protect customers and colleagues, and maintain a strong security presence with excellent customer service. The ideal candidate will have frontline door supervision or security guarding licence, CCTV licence being a plus, and the ability to work with different teams while using conflict