Retail Elite Security Officers

Mitie Group plc.; Dartford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer for the Total Security Management Team in the TN24 area. The role requires flexibility in shifts and locations, with a pay rate of £13.10 per hour and onsite parking available.

You will protect customers and colleagues while maintaining a visible security presence and delivering high levels of service. The ideal candidate has retail security experience, strong communication skills, and the ability to use ASCONE and SAFER protocols.

Qualifications

• Retail security experience in a customer-facing environment.
• Ability to implement conflict resolution and de-escalation techniques.
• Strong written and verbal communication skills.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Maintain a highly visible security presence while delivering excellent customer service.
• Deter theft and anti-social behaviour proactively and report incidents as required.
• Liaise with store management, Police and external agencies when needed.
• Apply conflict resolution to difficult situations in the workplace.
• Ensure health and safety of colleagues and customers in line with policy.

Skills

Retail security experience

Conflict resolution

Communication skills

ASCONE SAFER protocols

CCTV licence

Door supervision licence

Driving licence

Team player

Tech savvy

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Onsite parking available

Location TN24

Main Duties

• -To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• -To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• -To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• -Liaising with the store management, Police and other external agencies when required.
• -Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• -Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

The elite security officer will need to be a team player with an enthusiastic attitude.

• -Able to work on their own initiative.
• -Retail Security experience.
• -Able to use ASCONE and SAFER protocols
• -Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• -Excellent communication skills are required both written and verbal.
• -Capable in the use of technology.
• -The ability to identify triggers to conflict along with excellent mediation skills.
• -The ability to conduct yourself to high ethical standards.
• -Conflict resolution trained.
• -Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• -A Full UK Driving licence would be beneficial.
• -To maximise the use of BWCCTV during confrontational situations.