Retail Elite Security Officer: Visible Presence & Mediation

Mitie; Margate; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible, professional security presence while delivering excellent customer service across shifting patterns and locations.

You'll safeguard customers and colleagues from abuse, deter theft and anti-social behaviour, liaise with store management and external agencies, and use conflict-resolution skills to defuse incidents in line with policies.

Qualifications

• The elite security officer will be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail security experience.
• Able to use ASCONE and SAFER processes.
• Flexible approach to work to suit business needs.
• Excellent written and verbal communication skills.
• Capable in the use of technology.
• The ability to identify triggers to conflict and mediate effectively.
• High ethical standards and conflict-resolution training.
• Frontline Door Supervision or Security Guarding License is essential; CCTV Licence beneficial.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Skills

Team player

Initiative

Excellent communication

Flexible approach

Tech savvy

Conflict resolution

Customer service focus

Education

Frontline Door Supervision or Security Guarding License

Tools

ASCONE

SAFER processes

CCTV Systems

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible, professional security presence while delivering excellent customer service across shifting patterns and locations.

You'll safeguard customers and colleagues from abuse, deter theft and anti-social behaviour, liaise with store management and external agencies, and use conflict-resolution skills to defuse incidents in line with policies.