Retail Duty Manager: Lead Service & Standards, Fast-Paced

The Range; Stoke-on-Trent; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Staff discount

Career progression

28 days annual leave

Résumé du poste

The Range is seeking a Duty Manager to supervise daily store operations and lead a high-performing team. You will champion outstanding customer service, uphold store standards, and support colleagues to perform at their best in a fast-paced retail environment.

In this role you will manage customer interactions, coach staff, and ensure smooth opening and closing procedures while maintaining merchandising excellence and policy compliance across the store.

Qualifications

• Previous retail supervisory, team leader or management experience.
• A passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving ability.
• The ability to motivate and support colleagues.
• A hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Responsabilités

• Deliver a friendly, helpful and efficient customer experience at all times.
• Lead by example in providing excellent customer service.
• Support effective queue management and customer flow during busy periods.
• Resolve customer queries and complaints professionally.
• Promote a positive and engaging in-store experience.
• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Provide coaching and performance feedback.
• Help maintain a positive, productive and collaborative working environment.
• Ensure company policies and standards are consistently followed.
• Ensure the store is clean, organised and ready for trade each day.
• Maintain high merchandising and presentation standards.
• Support promotional activity and stock availability.
• Monitor deliveries, stock movement and warehouse organisation.
• Assist with opening and closing procedures.

Connaissances

Retail leadership

Customer service

Communication skills

Organisational skills

Problem solving

People management

Description du poste

The Range is seeking a Duty Manager to supervise daily store operations and lead a high-performing team. You will champion outstanding customer service, uphold store standards, and support colleagues to perform at their best in a fast-paced retail environment.

In this role you will manage customer interactions, coach staff, and ensure smooth opening and closing procedures while maintaining merchandising excellence and policy compliance across the store.