Retail Department Supervisor — Team Leader & Coach

Halfords; Lane End; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Store discount

Employee discount

Pension

Bike Scheme

Cycle to Work

Health Cash Plan

Job summary

Halfords in the United Kingdom is seeking a Retail Department Supervisor to lead a small team on the sales floor, supervise daily operations and support the store management team to deliver outstanding customer service.

You'll coach colleagues, drive sales against targets, manage key holder responsibilities and contribute to our motoring and cycling product knowledge through training and personal development. Join us and grow with Halfords.

Qualifications

• Experience of supervising or leading a small team.
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!

Responsibilities

• Gateway to management: supervise and coach others to deliver market-leading standards.
• Support the store management team to enable the best service delivery to customers.
• Key holder responsibility and adherence to in-store security and stock loss procedures.
• Investment in training to help colleagues develop their careers and progress within Halfords.

Skills

People leadership

Customer service

Coaching

Deadline management

Sales targets

Job description

Halfords in the United Kingdom is seeking a Retail Department Supervisor to lead a small team on the sales floor, supervise daily operations and support the store management team to deliver outstanding customer service.

You'll coach colleagues, drive sales against targets, manage key holder responsibilities and contribute to our motoring and cycling product knowledge through training and personal development. Join us and grow with Halfords.