Retail Department Lead & Team Coach

JDSports; Wetherby; In loco; GBP 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

GO Outdoors is seeking a motivated store leader to drive a high-performing team and deliver exceptional customer service. You will coach colleagues, manage day-to-day store operations, and work towards strong sales metrics while maintaining safe, compliant store standards.

In this role you will support the Store Manager, develop colleagues, and contribute to financial targets. A hands-on, customer-first mindset will help you thrive in a busy retail environment.

Competenze

• Coaching and developing colleagues to improve performance.
• Deliver outstanding customer experiences to drive loyalty and repeat visits.
• Experience leading teams in a retail or customer-focused environment.

Mansioni

• Support the Store Manager in leading, coaching and developing a high-performing team.
• Deliver exceptional customer experiences to encourage loyalty and repeat visits.
• Develop store teams through internal development programmes to support future talent and career pathways.
• Help maintain a safe and compliant store environment for colleagues and customers.
• Contribute to delivering financial results in line with or exceeding targets.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Support cash management tasks, such as processing transactions and reconciling tills.

Conoscenze

Coaching & mentoring

Team leadership

Strong communication

Retail experience

Customer-focused

Descrizione del lavoro

GO Outdoors is seeking a motivated store leader to drive a high-performing team and deliver exceptional customer service. You will coach colleagues, manage day-to-day store operations, and work towards strong sales metrics while maintaining safe, compliant store standards.

In this role you will support the Store Manager, develop colleagues, and contribute to financial targets. A hands-on, customer-first mindset will help you thrive in a busy retail environment.