Retail Department Lead: People, Performance & Service

JDSports; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

GO Outdoors in York is seeking a Store Manager to lead a high-performing team and deliver outstanding customer experiences. You will coach colleagues, drive sales KPIs, and manage daily operations while ensuring safety and store standards.

Strong leadership, planning and communication skills are essential to motivate staff, optimise customer service, and grow the business in a competitive local market.

Qualifications

• Experience leading a retail team and coaching colleagues.
• Proven ability to hit sales targets and KPIs.
• Strong communication and customer service focus.
• Knowledge of local market trends and community engagement.

Responsibilities

• Lead store team to deliver excellent customer experiences.
• Coach and develop colleagues through training and development programmes.
• Ensure store standards, safety and cash handling.
• Manage day-to-day operations including opening/closing.
• Analyse performance and drive improvements.

Skills

Coaching

Team leadership

Customer service

Communication

Store operations

KPI management

Planning

Decision making

People development

Job description

GO Outdoors in York is seeking a Store Manager to lead a high-performing team and deliver outstanding customer experiences. You will coach colleagues, drive sales KPIs, and manage daily operations while ensuring safety and store standards.

Strong leadership, planning and communication skills are essential to motivate staff, optimise customer service, and grow the business in a competitive local market.