Retail Team Lead - Service & Merchandising

GO Outdoors LTD; Torquay; On-site; GBP 20,000 - 28,000; Full time

Job summary

GO Outdoors Ltd. is seeking a Supervisor to support the smooth running of the shop floor and deliver the high service standards our customers expect. You’ll play an active role in supporting colleagues across each shift and help maintain presentation and store performance.

You’ll lead by example on customer service, product placement, and daily operations, including opening/closing procedures, till operations, and cashing up, while upholding brand standards across the store.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisor experience

Team leadership

Retail experience

Customer-facing

Job description

GO Outdoors Ltd. is seeking a Supervisor to support the smooth running of the shop floor and deliver the high service standards our customers expect. You’ll play an active role in supporting colleagues across each shift and help maintain presentation and store performance.

You’ll lead by example on customer service, product placement, and daily operations, including opening/closing procedures, till operations, and cashing up, while upholding brand standards across the store.