Outdoor Retail Associate — Customer Experience & Sales

JDSports; Launceston; On-site; GBP 18,000 - 24,000; Full time

Job summary

GO Outdoors is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, share product information, replenish stock, and maintain presentation standards to help running the store smoothly and support sales goals.

You will work with a friendly team, show a positive attitude, and engage customers with the latest products while upholding health and safety standards and company procedures.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisational skills

Job description

GO Outdoors is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, share product information, replenish stock, and maintain presentation standards to help running the store smoothly and support sales goals.

You will work with a friendly team, show a positive attitude, and engage customers with the latest products while upholding health and safety standards and company procedures.