Retail Customer Service Specialist – Betting & Gaming

Betfred Group Holdings Limited; Middleton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus

Annual leave entitlement

Online GP 24/7

Employee Assistance Programme

Enhanced Maternity & Paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred is recruiting for an Assistant Sales Manager to join our retail team. You’ll help deliver a welcoming, high-service environment across our betting and gaming products, support promotions, and drive sales while upholding responsible gambling practices.

In this role you’ll lead by example, train colleagues, handle customer queries, process cash transactions accurately and maintain shop presentation. Evening, weekend and holiday work is required; 18+ with right to work in the UK.

Qualifications

• Outstanding customer service skills and the ability to engage all customers.
• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with knowledge of products and promotions.
• Supporting promotional events during the sporting calendar.
• Maintaining a welcoming, well-presented shop environment.
• Handling cash transactions with accuracy.
• Following Think 25 age verification processes.

Skills

Customer service

Engage customers

Team player

Cash handling

Adaptable to evenings/weekends

Job description

Betfred is recruiting for an Assistant Sales Manager to join our retail team. You’ll help deliver a welcoming, high-service environment across our betting and gaming products, support promotions, and drive sales while upholding responsible gambling practices.

In this role you’ll lead by example, train colleagues, handle customer queries, process cash transactions accurately and maintain shop presentation. Evening, weekend and holiday work is required; 18+ with right to work in the UK.