Retail Customer Service Pro: Bets, Promotions & Teamwork

Betfred Group Holdings Limited; Carlisle; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing

Enhanced maternity/paternity pay

Long service recognition

Wagestream pay advance

Job summary

Betfred is seeking an Assistant Sales Manager for our retail shop network. You’ll help run daily operations, process bets, assist customers, and promote our products and promotions. You’ll play a key role in delivering a welcoming, safe, and enjoyable betting experience.

The role requires 18+ eligibility, the right to work in the UK, and availability for evenings, weekends, and holidays. You’ll join a supportive team with structured training and clear opportunities to develop within Betfred.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Engaging customers

Cash handling

Job description

Betfred is seeking an Assistant Sales Manager for our retail shop network. You’ll help run daily operations, process bets, assist customers, and promote our products and promotions. You’ll play a key role in delivering a welcoming, safe, and enjoyable betting experience.

The role requires 18+ eligibility, the right to work in the UK, and availability for evenings, weekends, and holidays. You’ll join a supportive team with structured training and clear opportunities to develop within Betfred.