Retail Customer Service & Promotions Specialist

Betfred Group Holdings Limited; Oxford; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream pay advance

Job summary

Betfred Group Holdings Limited is seeking a proactive Retail Assistant Sales Manager for its UK shops. You will help deliver an exceptional customer experience, process bets, and promote promotions while upholding responsible gambling policies.

The role requires 18+ eligibility, availability to work evenings and weekends, and a passion for sports betting. You’ll join a supportive team with a structured training programme to fast‑track your development.

Qualifications

• Be 18+ and have the right to work in the UK.
• Outstanding customer service and engagement skills.
• Willingness to learn and develop within Betfred.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support promotional events during the sporting calendar.
• Maintain a welcoming shop environment and work with the team.

Skills

Customer service

Flexibility

Team player

Availability (evenings/weekends)

Job description

Betfred Group Holdings Limited is seeking a proactive Retail Assistant Sales Manager for its UK shops. You will help deliver an exceptional customer experience, process bets, and promote promotions while upholding responsible gambling policies.

The role requires 18+ eligibility, availability to work evenings and weekends, and a passion for sports betting. You’ll join a supportive team with a structured training programme to fast‑track your development.